Refund policy

All sales from Sol & Sage Jewelry are final. We do not accept returns, exchanges, or cancellations after an order has been placed.

Because our jewelry may include handmade elements, natural stones, pearls, shell, turquoise, sterling silver, gold-filled materials, and earrings, we are unable to accept items back once they have been shipped or delivered.

We want you to be happy with your order. If there is a problem with your purchase—such as an item arriving damaged, defective, or different from the item ordered—please contact us at solandsage@icloud.com within 5 Days of delivery.

To help us review your concern, please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the item, packaging, and shipping label if applicable.

We will review each situation individually and work with you toward an appropriate resolution. Depending on the issue and available inventory, a resolution may include a replacement, repair, store credit, partial refund, or refund.

Items that show normal wear, tarnishing, accidental damage, improper care, exposure to chemicals or moisture, loss, alterations, or repairs performed by another party are not considered defective.

Please do not send an item back without first contacting us. Unauthorized returns may not be accepted or refunded.